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A Message to Our Customers

I would like to introduce myself as the new Service Manager for Selene Seattle.

We look forward to working with everybody so that their cruising can be positive and a trouble free experience.   Selene Seattle customer service will be the central hub for the new Service Centers noted below.   We look forward to working closely with the five service centers to provide timely responses to your needs.  My department will assist you with your questions, concerns and issues as they relate to:

Warranty approval
Please contact me so I can refer you to the closest service center.  They have the proper forms and will submit warranty items to me for factory approval.

Factory parts/upgrades
Contact me for upgrades that you may want to purchase from the factory.

Emergency repair
Selene Seattle is dedicated to trouble free cruising.  If an unfortunate event occurs while cruising the inside passage, I will be available or will set up emergency repair to minimize any delay.

System consultation
Please feel free to also contact me with technical assistance as I have been outfitting high end yachts over the past 12 years.  I would be happy to meet with you and your broker to go over the technical details on your new Selene trawler.

Our goal is to maintain the highest customer satisfaction level possible by providing service throughout the northwest, Canada, and Alaska.

Thanks and best regards,

Brad Pilz,
Customer Support Manager
Selene Seattle

 

 

 

Selene Seattle 2046 Westlake Ave N Suite 104 Seattle WA tel: 206-352-1168